Our Approach

Sheridan Resolutions prides itself in delivering outstanding results every time. Our purpose is to maximise potential, ensuring that businesses get the most out of their people at all levels of the organisation, the prerequisite to genuine transformation.

Our stand-out faculty of experts are carefully matched to the client brief every time. They each bring their uniqueness and talent to provide high-quality bespoke interventions and are specifically:

  • Hand-picked to best suit your needs
  • Quality assured via coaching qualification/supervision
  • Trained and experienced in a wide range of methodologies

Our approach has proven successful, as Sheridan Resolutions is proud winner for the second year running of the HR and L&D Supplier of the Year Award at the prestigious London Market Forums Market People Awards. As sole supplier to Lloyd’s for coaching services globally, it was the best possible way to celebrate our global growth


We have invested in the best available platforms to keep at the forefront of technology-based learning, enabling us to design impactful, immersive and self-led experiences that simulate real challenges to enhance learning outcomes for clients.

Sheridan Smartlab is an example of how partnering with a tech provider brings our clients the best in Digital Employee Experience. Technology is rapidly changing the way coaching is managed and delivered. We eliminate the burden of manual administration and offer coaching and learning programmes at scale.

Our ILM leadership and management, coaching and mentoring qualifications are delivered virtually and combine online tutoring, microlearn and video conferencing facilities.

Our Values


We maximise our strengths, passion and expertise to best support our clients’ needs.


We deliver high quality tailored solutions in line with the promises we have made in a timely and ethical way


We act as one, with deep mutual respect, a sense of belonging, safety and trust.


We believe in being real and are open to ideas, challenge and diversity.


Sheridan Resolutions is proud to have won a number of awards including: Workplace Mediation Provider of the Year, London Market HR and L&D Supplier of the Year (two years running), Executive Coaching of the Year, Most influential Leader in Executive Coaching 2020, plus rated in Chambers UK, Legal 500 and Who’s Who Mediation.

Sheridan Resolutions was named best practice provider for Legal and Mediation services in Westminster’s Inaugural Parliamentary Review (2018), forward by Theresa May.

Sheridan Resolutions was named best practice provider for Legal and Mediation services in Westminster’s Inaugural Parliamentary Review (2018), forward by Theresa May.

Our CEO: Caroline Sheridan

Caroline Sheridan, CEO and founder of Sheridan Resolutions, has built a faculty of like-minded and skilled individuals, situated all around the world, who are all passionately committed to people development. Every one of the Sheridan team is hand-picked for their knowledge, skills, experience to ensure clients receive a memorable, learning experience. Caroline can vouch for the quality of our faculty and clients refer to it as ‘stand-out’, something for which she is very proud.

An Executive Coach and leading Mediator, Caroline is herself a leading executive coach and mediator. Today, she spends much of her time running the business and talking to clients. A former Board Director of the CMC, Caroline chairs its Workplace and Employment Group and has been elected to a Conflict Resolution Project Advisory Board. She was Compliance Officer and a registered trader with the FCA and held Director roles in Human Resources, Marketing and Business Development.

Personally rated in leading directories, Caroline is committed to delivering a personal service to all our clients.

To view Caroline’s LinkedIn profile, click here.
To read Caroline’s CEDR mediation biography, click here.

Our People

Sheridan Resolutions has a diverse team of highly experienced coaches, facilitators and mediators who deliver globally across a range of offerings. We hand-pick our people for assignments, always ensuring that their expertise and experiences are directed to the right areas.

Below is just a selection of our team who are based all around the world to meet the needs of our clients.

Tracy Barr

Martin Wilson

Helen Aldridge

Ishreen Bradley

Ian Claffey

Esther Flatley

Kate Wright

Janis Kent

Sasha Kveder

Catherine de la Poer

Yuko Morimoto

Abigail East

Stephanie Peckham

Joss Mathieson

Claire Cahill

Jane Smart

Cara McCarthy

Susan Isbister

Delia Palfreman

Jo Bond

Gwyn Thomas

Eliza Quek

Ginny Ertl

Kathryn Wakefield

Martin Firstbrook

Penny Shapland Chew

Sheryn Ali

Sanchia Moraes

Olivia Jamison

Helen May

David Dávila

Anne Roques

Patrizia Amanati

Tanja Bach

Karen McPherson
Miriam Schlueter
Mark Mulligan
Sietsche Dijkstra
Louise Schubert
Tom Bain
Marlene Oates-Hinds
Nicola Cardwell
Charlotte Ellis
Tracey Fox
Anne Waldron
Eric Linin
Paul Finnegan
Mark Gervais
Marie Laurence Leroy
Jane Moffett
Julia Rowan
Bettina Pardon
Richard Spence
Farhad Motiwalla
Lucy Russell
Maurizio Bernascone
Annette Andrews
Shannon Cassidy
Janet Rawson
Paul Curci
Thomas Kepler
Anna Rowan
Rita Butteri
Emma Sedgwick

Our coaches are thought-provoking and pragmatic. Their work typically encourages individuals to achieve positive, sustainable change using a strengths-based, integrative approach drawing on a broad range of psychological approaches. We believe that individuals have the internal resources to find their own answers, and we help corporate and individual clients understand that there are thoughts and decisions to be made which have a direct bearing on the achievement of the results they desire.

We only work with coaches we know, like and trust to share our approach and our values. We recognise that all coaches are different and so we maintain a coaching team both large and diverse enough in its style and approach to cater for the widest range of seniorities, issues and personalities.

Each coaching assignment is individually tailored to the individual client’s requirements. Through our diverse faculty, we can provide the right coaches to meet the clients needs.

We work with mediators with only the very highest success rates in resolution. Over 90% of the mediations we undertake lead to an agreement. Our mediators deal with disputes and allegations across all sectors, in particular workplace and employment, banking and finance, insurance, commercial, education, property, healthcare, charities and IT. All have training in advanced mediation techniques and possess significant expertise and experience. Our mediators are registered with the Civil Mediation Council and are typically drawn from CEDR Chambers’ lead panel. Most are personally rated in legal directories including the Legal 500, Chambers UK and Who’s Who Legal Experts Guides.

We are committed to giving you exceptional client service. That is why we have sought to partner with organisations who offer world-class capabilities across all our services. These partners include innovation and transformational firm PA Consulting and online mentoring specialists, Pushfar where doing so would further enhance our offering.

We select partners based on the needs of our clients and further enhance our offering to add value every step of the way.