How a business handles a workplace conflict makes a big difference to employees. There is an important lesson here – that even an adversarial situation can, when handled well, become a reputational opportunity.

It may not feel this way initially to those asked to find a way to mediate staff disputes – working to provide a solution that leaves everyone happy is difficult. They need to find creative ways to resolve employee conflicts that are beneficial not only to the workers involved but also to their organisation. Allowing both sides to be heard, remaining transparent in decisions and working to find solutions that make both parties happy can make it easier to handle other problems with confidence as they arise at your company. And it raises the sights and confidence of those not directly involved in a dispute. Mediation is not just about limiting damage – it is about strengthening workplace relationships.